THANK YOU

Thank you for submitting your repair request to KORITE.
You will receive an email shortly with an assigned case number for your request.
Please print off a copy of your form and ship it with the item to be repaired.

Please check your email for a confirmation receipt.

Please ship your item to the following address indicating your case number as above:

KORITE
Bay 167, 112 Ave SE
Calgary, Alberta
Canada T2C 0J4
Attention: Customer Service

The average repair time is 2-4 weeks after receiving your physical jewelry piece
for repair at our office. We will have our quality control department assess
your jewelry and determine if it falls under our lifetime guarantee.
Our guarantee does not include if the jewelry has been modified or abused.
Note that legitimate warranty claims are covered by the company,
however shipment of the item to the manufacturer is not.

We recommend a trackable method of shipping your item
back to us such as FEDEX International or Canada Post/USPS.
Indicate on the outside of the package CANADIAN GOODS
RETURNING TO MANUFACTURER FOR REPAIR.

Please don't hesitate to contact us at +1 (800) 917-2228
or customerservice@korite.com if you have further questions or concerns.